What Data We Collect and Why We Hold It
When you create an account, we collect the information you provide directly — your name, contact details, date of birth and preferred payment method. If you fund your account using Touch 'n Go eWallet, Boost or GrabPay, we record the transaction reference and amount; we never
-
1
store your full e-wallet credentials or PIN. We also collect device and session data automatically, such as your IP address, browser type and pages visited, so we can keep the platform stable and detect unusual activity on your account. This data is held for as long
-
2
as your account remains active, and for a further period required by applicable regulations in the jurisdictions where this service operates — available where local law permits. We do not sell, rent or trade your personal data to marketing third parties. Where we share data with
-
3
service providers — payment processors, fraud-detection partners, cloud hosting — those parties are bound by data-processing agreements that restrict their use of your information to the specific task at hand. You may request a copy of the data we hold, ask for corrections, or ask us
-
4
to delete your account data by contacting support directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.